Booking Policies

On Arrival

• Please arrive at least 15 minutes before your appointment to check in at reception.
• You will be required to fill out a Health Form at reception. This information helps our practitioners tailor the massage to your specific needs (e.g., any pain or discomfort you may be experiencing).
• If you do not have any specific concerns and simply wish to enjoy a relaxing full-body massage, we are happy to accommodate you.

Cancellation

If you need to cancel your appointment, please do so at least 24 hours in advance.

Late Arrival

If you arrive late, we reserve the right to shorten your session accordingly to accommodate the next client. Additionally, the full appointment fee may still apply out of respect for our practitioners’ time

Walk-ins & Appointments

Walk-ins are welcome based on availability. To secure your preferred time, we recommend booking in advance by calling us, using our Contact Us form, or visiting our booking page.

Professional Standards

We are a professional establishment and do not offer any additional services.

At this time, we DO NOT provide registered massage therapy for insurance claims.

FAQ

How do I get to Suk Jai Thai Massage?

Suk Jai Thai Massage is located inside The 404 Shops shopping center at Unit 21, 2900 Steeles Ave East, Thornhill, ON L3T 4X1 which is at the corner of Steeles Avenue East and Don Mills.

• By Car: Free parking is available.
• By Public Transit:
  • The Shops on Steeles Stop #4289 – 66 meters away (2-minute walk).
  • Steeles Ave East at Townsend Rd West Side – 315 meters away (5-minute walk).

Where is Suk Jai Thai Massage inside The 404 Shops?

We are located at Unit #21, on the right side of the mall.

First-Time Visit: How Should I Prepare?

• If you need to eat before your appointment, please do so at least one hour in advance.
• For an Oil Massage, if you have long hair, please tie it up.
• Kindly set your phone to silent mode to maintain a relaxing atmosphere.
• We provide a change of clothes, but please keep your undergarments on.

What Payment Methods Are Accepted?

We accept cash, Interac, and credit cards (VISA & Mastercard).

Is There an Age Requirement for Appointments?

Clients of all ages are welcome. However, if you are under 18, a parent or guardian must accompany you.

What oil products do you use for the Massage?

We use unscented organic massage oil for Swedish Massage and Combination Massage, carefully formulated to nourish and hydrate the skin, ensuring a smooth, relaxing experience while enhancing skin health.

Our premium blend includes:

• Mineral Oil – Provides deep hydration and helps retain moisture for soft, supple skin.
• Argan Oil – Rich in antioxidants and essential fatty acids, it deeply nourishes and rejuvenates the skin.
• Avocado Oil – Packed with vitamins and nutrients, it enhances skin elasticity and promotes a healthy glow. Vitamin E – A powerful antioxidant that protects the skin from free radicals and supports natural healing.

If you still can’t find an answer to your question, please call us at (437) 259-9986 or use the Contact Us form to get in touch!